Wednesday, August 27, 2014

Customer service

                                                                           
                                                                                 photos by Gautam Dantas
We're installing a solar photovoltaic system on our farm. The two man crew from All Energy Solar spent four days here. Their major tool was a skidder with a bucket for landscaping the area,  an auger attachment for digging the 24" diameter holes for footings, and a trenching attachment to dig the  trench for the electric wires. Our grandsons, Kieran, Jasper and Simon were entranced. They liked the clay that was uncovered, the holes, and the trenches. They were even more impressed with the concrete pump and the concrete mixer.

The crew kept us up to date on what was happening so the boys could watch. We planned our day around the concrete delivery. They even brought us a monarch caterpillar they found while grading the field around the collector array. But their most amazing act of kindness happened the day we were gone. The men noticed that two of our does and their four kids had escaped from the pasture. The guys found the hole in the fence, rounded up the goats and encouraged them back through the hole. Then, they fixed the hole!

It's too bad that all companies don't have the same customer service instincts as All Energy Solar.


2 comments:

  1. Hi Joanie,
    Are you having the fiber day at your farm this fall? If so, when? I came last year and absolutely loved it.
    -Abi

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  2. Awesome customer service from awesome people! Post more pics of the solar voltaic system and let us know how it works for you. Maybe I will be able to get Jan to let me install one here. Tony

    ReplyDelete